School Apps Privacy Policy
Last updated: November 12, 2026
This policy explains what information the school mobile apps developed and operated by Trenapps LLC use, why they use it, and how it is protected. It also covers the web panel where each school's authorized staff publish the content of their app.
1. Who we are
The school that publishes the app decides what content appears in it (letters, notices, calendar, contacts and links) and is responsible for that content.
Trenapps LLC develops and operates the app and its servers, and processes information on behalf of the school and following its instructions.
Trenapps LLC · PO Box 195317, San Juan, Puerto Rico 00919 · info@trenapps.com · +1 (787) 665-9668
2. What information the app uses
To send you notifications, only if you turn them on. If you allow notifications, your phone receives from Apple or Google a code for receiving notifications (a push token). The app sends it to our servers together with the type of phone (iPhone or Android), the app version and the date the app was last opened. That code does not identify you: it is only used to deliver the school's notifications to that phone. You can turn notifications off at any time in your phone's settings.
Server technical logs. Like any internet service, our servers record technical data about each connection, such as the IP address, the type of device or browser, the page requested and the time. We use it only to keep the service running, find problems and protect it from abuse.
What is stored on your phone. The app keeps a copy of the school's content on the phone itself, so you can see it offline. It is deleted when you uninstall the app.
What the school publishes. Letters, notices and other content are written by the school. If a publication mentions a person, it is the school that decides to publish it and is responsible for it.
External pages and links. Some sections open web pages of the school or of third parties (for example, its website, its social media or a form). Those pages have their own privacy policies, which we do not control.
3. School staff who use the panel
For authorized staff who sign in to the web panel, we keep their name, email address, role and sign-in data: the hashed password and a mandatory second verification step (an emailed code or an authenticator app). We also keep an activity log (what was published or changed, when, from which IP address and with which browser), so the school knows who made each change and to protect the accounts.
4. Why we use it
- To show the school's content in the app and deliver its notifications.
- To keep the service running, fix problems and protect it from unauthorized access and abuse.
- To comply with legal obligations.
We do not use the information for advertising, we do not build profiles and we do not sell it.
5. Who we share it with
Only with providers that help us operate the service, which process it on our behalf and under contract:
| Purpose | Provider | Location |
|---|---|---|
| Servers, database and backups | Railway Corporation | United States |
| Notification delivery and app updates | Expo (650 Industries, Inc.) | United States |
| Notifications to iPhone | Apple Inc. (Apple Push Notification service) | United States |
| Notifications to Android | Google LLC (Firebase Cloud Messaging) | United States |
| The school's web panel | Vercel, Inc. | United States |
| Emails to school staff (invitations and sign-in) | Email service provider | United States |
We may also disclose information when required by law, a court or a public authority.
6. How long we keep it
- Push token: while the phone keeps using the app. If Apple or Google tell us it is no longer valid, it stops being used, and it is deleted entirely if the phone goes 180 days without opening the app.
- Server technical logs: for a limited time, up to 90 days.
- School staff accounts: while the person has access, and the activity log for as long as the school needs it.
- Backups: encrypted, renewed periodically, with older ones deleted.
7. How we protect it
All communication is encrypted (HTTPS). Each school's information is kept separate from the others in the database. Access to the panel requires a password and a second verification step, and only authorized Trenapps staff have administrative access. No system is completely secure, but we work to protect information with reasonable safeguards.
8. Children
The app is for the school community: families, students and staff. It does not ask for or collect personal information from anyone, including children: there is no sign-up and there are no forms inside the app.
9. Your choices and rights
- Turn notifications off at any time in your phone's settings.
- Uninstall the app, which deletes the copy of the content stored on your phone.
- Ask us for access to, correction or deletion of your information by writing to info@trenapps.com. If your request is about content the school published, we will forward it to the school, which decides about that content.
Depending on where you live, the law may give you other rights. We will not discriminate against you for exercising them.
10. Changes to this policy
If we change this policy, we will post the new version on this page with its date.
11. Contact
Trenapps LLC · PO Box 195317, San Juan, Puerto Rico 00919
info@trenapps.com · +1 (787) 665-9668
Trenapps website privacy policy: www.trenapps.com/privacy